Terms & Conditions
How to Book
We recommend booking well in advance by sending the non-refundable minimum deposit per person specified in the official flyer for each tour. Some tours and ground arrangements may require a higher deposit of up 50% to meet local tour operator’s booking conditions. These details will be provided on confirmation of your booking.
The deposit is required within 7 days of confirmation to hold your booking. The booking confirmation will include the exact deposit amount required and the due date of final payment.
Receipt of deposit will be taken as an understanding by Skylark Tours Limited (Skylark) that the customer has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions contained in this document. Any verbal quote given is an estimate only of the price which will be confirmed on reservation, after which you will have 7 days to pay your non-refundable deposit.
Prices are based on costs and exchange rates at time of publication. Should these costs change it may be necessary to make a surcharge on the price of your holiday which will be advised to you at the time you make your final payment.
However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Skylark, unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to: (i) fares, charges or levies imposed by airlines or ground service providers up until ticketing; or (ii) any taxes, charges or levies imposed by any government or their agencies.
One change per booking is permitted free of charge. Each subsequent change will incur a fee of $NZ75 per amendment to cover extra administrative and communication costs. In addition, cancellation and/or amendment fees may also be imposed by service providers such as accommodation providers and other service providers depending on the nature of the change. To the extent we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. Separate conditions apply to air arrangements and are set out in Section 9 of these terms and conditions.
Any booking request made within 10 working days or within any relevant supplier’s cancellation period cannot be processed until full payment has been received by Skylark.
Visa and MasterCard are accepted credit cards. The information pack applicable to each tour will detail any surcharge payable for the use of credit cards. Any surcharge incurred is non-refundable.
Cancellations and Refunds – Land and Sea Arrangements
If you decide to cancel your holiday or you are unable to travel Skylark will refund the amount you have paid less (i) your non-refundable deposit; (ii) and any cancellation fees imposed by other suppliers. It is likely that other suppliers’ cancellation fees (which will be passed on to you) will be greater when cancellation takes place closer to the departure date. If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit. If you notify us of cancellation less than 60 days before departure, the cancellation charges may be up to 100% of the total booking cost. Regrettably cancellation charges cannot be waived. No refunds are available for unused services after departure from New Zealand.
Cancellations and Refunds – Air Arrangements
Cancellation fees will apply as required by airlines regulations and will vary dependant upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Skylark cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue.
Increases in airport taxes are not the responsibility of Skylark and can be imposed up to departure. To the extent we are able to do so we will advise you of any increases of which we are aware at the time of confirmation of your booking.
Not included in the Tour Cost
Visas, insurance, excess baggage charges (over applicable airline allowances), extra meals, laundry, drinks, souvenirs, and items of a personal nature are not included in the tour cost. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the tour cost.
It is a condition of booking a Skylark tour that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. You must purchase a suitable external policy with a specialist travel insurance provider. We strongly recommend that you arrange your insurance as soon as you have paid your tour deposit to Skylark as that will give you immediate cover for situations beyond your control which may force you to cancel your booking.
Skylark or its officers or employees will not be responsible for any material or personal loss, injury or sickness, suffered by you or for any liability to third parties as a result of your actions, or the actions of any third party for the period of the tour, whether insured or uninsured, intentional or unintentional.
Considerable care has been taken to compile the information provided to you but circumstances not within Skylark’s control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible.
When it is necessary to change a hotel Skylark reserves the right to substitute accommodation of at least a similar standard. Skylark cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of payment in full (or the date of ticketing in the case of airfares). This includes adjustment for fuel surcharges, airfare increases as well as international exchange rate fluctuations. To the extent we are able to do so, we will notify you of any applicable change in price prior to you making payment in full. Skylark may update these terms and conditions at anytime.
Any changes to these terms and conditions made after booking will be advised to you. The current version of terms and conditions will always be found on the website www.skylarktours.co.nz.
If as a result of any of these variations either: (i) there is a material increase in the cost of your holiday during the period between confirmation of your booking and the date on which you pay for your holiday in full; or, (ii) you will suffer a material detriment, then you may cancel your holiday, in which case Skylark will refund the amount you have paid less any cancellation fees imposed by other suppliers.
Hotel Descriptions, Photographs and Maps
Hotel and facility descriptions featured in information provided to you are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view or other specifications included in your booking.
It is your responsibility to comply with all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade and The Ministry of Health is available by calling or visiting their website we recommend that you review this information both prior to making your booking and prior to departure. Skylark accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
A passport with a minimum of six months validity is required for travellers to all countries in our programme. Visas are sometimes required for New Zealand passport holders but are not included in your tour price. Skylark can advise you on how to obtain a visa if required. Skylark cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Skylark accepts no responsibility for any failure in this respect.
Skylark accepts bookings subject to the following conditions:
A booking is accepted only after Skylark receives the required deposit and issues the client confirmation invoices.
The balance must be paid no later than 60 days before departure otherwise Skylark may treat the booking as cancelled regardless of whether a deposit is being held.
Skylark only acts as a coordinator and escorter of tours and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control.
All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided. iii. All matters directly relating to the services provided by Skylark are governed by the laws of New Zealand.
Skylark will not accept responsibility or liability for any customer who contravenes any law or regulation of any country visited. At all times the decision of the Local Guide / Tour Leader or representative will be final on all matters likely to affect the safety and well-being of the trip. You must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should you fail to comply with the above, or should you interfere in our reasonable opinion for the well-being of the group then the leader or company representative may order you to leave the trip immediately with no right of refund.
Should you encounter any problems on your holiday, you must immediately inform your escort or guide who will endeavour to resolve the issue at the time. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Skylark arrangements.
Unlicensed Entity Disclaimer
If you request Skylark to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Skylark accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.
You agree that Skylark, its agents and related entities may collect, retain, use and disclose your personal information in order to complete your reservations before and during your tour.If you give testimonials or feedback to Skylark about any tour, you do so in the full knowledge that Skylark may use the information contained therein, for promotional purposes in any publication or internet communication.
Cancellations by Skylark
All tours operated by Skylark are priced on attaining minimum traveller numbers and staying in twin share accommodation. Operation of these tours is dependent on a minimum number of persons booking on your tour. Skylark reserves the right to cancel any Small Group tour if minimum traveller numbers are not attained, or alternatively re-cost the tour programme. Skylark will advise you of such cancellations or alterations no later than 60 days before departure date. Skylark also reserves the right to cancel a Small Group tour at any time before departure due to Force Majeure (as defined below) or Skylark’s reasonable consideration of adverse government travel advice.With any form of cancellation, Skylark will offer you alternative arrangements, and if the price of your alternative booking is a lower value than the original booking Skylark will refund the difference to you. If you do not accept alternative arrangements Skylark will refund all payments you have made to Skylark. In the case of Force Majeure or government travel advice refunds will be less any of Skylark’s unrecoverable costs. Skylark will not be liable for any additional costs incurred by you.Skylark will not be liable for any delay in, change to or cancellation of trips due to a circumstance beyond the reasonable control of Skylark and includes, but is not limited to, acts of God, fire, accident, interruptions to energy supplied, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions and strikes (“Force Majeure”).
Travellers with physical or mental disabilities are welcome if they are accompanied by a helper or care giver who is travelling as a fully paid tour member.
Single travellers who are willing to share accommodation with another tour member must advise Skylark at the time of reservation. Skylark will endeavour to match the client with a suitable person for the duration of the selected tour. If Skylark is unable to allocate a suitable person to share accommodation, the single supplement cost as specified for each tour is to be paid by the client at the time of making final payment. For clients who choose to have sole occupancy of a room throughout the tour, the specified single supplement cost will be payable at the time of making final payment.
All travellers are required to familiarise themselves with any health requirements specific to the countries being visited and should visit their doctor to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from New Zealand, the customer must inform Skylark of these of the circumstances.
Last updated March 2013